At www.stepholic.shop, we are committed to delivering your carefully curated selections with efficiency and care. Our team processes orders with meticulous attention to detail, ensuring that every item—whether it's designed for active lifestyles, outdoor adventures, or everyday elegance—is packaged securely. Once your order is confirmed, our logistics partners handle the rest, providing reliable delivery to your doorstep.

Order processing typically takes 1-3 business days, excluding weekends and holidays. Delivery timelines vary based on your location and the shipping method selected. While most domestic shipments arrive within the estimated window, international deliveries may require additional transit time due to customs clearance. Rest assured, we prioritize swift dispatch without compromising quality checks.

We offer the following shipping options:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60.
Free Shipping (10-15 Business Days): Applies to orders of $60 or more (up to $9999).

We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Due to logistical constraints, some remote areas or countries with strict import regulations may not be eligible for delivery. At checkout, you’ll see real-time availability for your location. For specific inquiries, contact our support team.

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s journey. For convenience, you can also log into your account on our website to view the latest updates. If you encounter any issues retrieving tracking details, our customer service team is ready to assist.

While delays are rare, factors like weather disruptions or customs hold-ups may occasionally impact delivery. If your shipment exceeds the estimated timeframe, please first check the tracking details for updates. For unresolved concerns or lost packages, email us at [email protected] with your order number. We’ll collaborate with carriers to resolve the issue promptly.

International orders may be subject to customs fees, taxes, or import duties determined by your local authorities. These charges are the customer’s responsibility and are not included in the order total or shipping fees. We recommend checking your country’s regulations before placing an order to avoid unexpected costs. Unfortunately, we cannot reimburse or dispute these fees once applied.