You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase (receipt or order confirmation).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Approved refunds will be processed within 5-7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method. Please note that depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account.
Sale items are eligible for refund unless otherwise specified at the time of purchase. Gift cards and certain personalized or custom-made products are not eligible for return or refund unless defective.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions require additional time to process the refund transaction.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact us with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Stepholic
Address: 274 Divisadero St, Fresno, California
E-Mail: [email protected]
Phone: +1 554-492-9354
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays.
